Terms of Service

These Terms of Service ("Terms") govern your use of the StayOn website (getstayon.com) and the purchase of travel eSIM data plans ("Services"). StayOn is a trading name of Emodas LTD, a company registered in Cyprus (registration No. HE459036), registered office: Dalia Court, Flat 007, 7 Ikarou, Paphos 8041, Cyprus ("we", "us"). Contact: hello@getstayon.com.

By placing an order you confirm that you have read and accepted these Terms.

1. What we sell

We sell prepaid eSIM data plans for use while travelling. Each plan specifies the destination(s), data allowance, and validity period shown at checkout. Plans include mobile data only; they do not include voice calls, SMS, or a phone number unless expressly stated.

2. Device compatibility — your responsibility

eSIM technology requires an eSIM-compatible and carrier-unlocked device. It is your responsibility to confirm compatibility before purchase (a compatibility guide is available on our website). Refusal of an eSIM by a locked or incompatible device is not a service fault; see our Refund Policy for how such cases are handled.

3. Ordering and delivery

Delivery is digital and immediate: after successful payment you receive your eSIM (QR code and installation links) on the order confirmation page and by email to the address you provided. You are responsible for entering a correct email address. If you have not received your eSIM within 15 minutes of payment, contact hello@getstayon.com and we will resend or resolve it.

4. Activation and validity

Unless stated otherwise on the plan, the validity period starts when the eSIM first connects to a supported network in the destination, and expires after the stated number of days or when the data allowance is used up, whichever comes first. Unused data is not carried over and is not refundable after expiry.

5. Prices and payment

Prices are shown in EUR and include VAT where applicable. Payment is processed by Stripe; we do not store your card details. We may change prices at any time; changes do not affect orders already placed.

6. Acceptable use

Plans are for personal use by travellers. You must not resell eSIMs, use them for unlawful purposes, spam, network abuse, or in violation of the local operator's fair-use rules. We may suspend service in cases of abuse.

7. Service quality and coverage

Connectivity is provided over third-party local mobile networks. Coverage, speed, and availability depend on the local operator, your location, and your device, and are outside our control. We do not guarantee uninterrupted or error-free service; stated speeds are maximums, not guarantees.

8. Support

Support is available in English and Russian via hello@getstayon.com and WhatsApp (link on the website). We aim to respond within 24 hours.

9. Liability

Nothing in these Terms limits liability that cannot be limited by law. Otherwise, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect losses (lost profit, lost data, roaming charges of your home operator, missed connections, etc.).

10. Consumer rights and refunds

Your statutory rights under EU and Cyprus consumer law are unaffected. Refunds are handled as described in our Refund Policy, which forms part of these Terms. Note: by purchasing digital content delivered immediately, you consent to immediate performance and acknowledge that the right of withdrawal is lost once the eSIM is installed or the plan is activated.

11. Governing law

These Terms are governed by the laws of the Republic of Cyprus. Disputes are subject to the courts of Cyprus, without prejudice to mandatory consumer protections of your country of residence.

12. Changes

We may update these Terms; the version in force at the time of your order applies to that order.