Deleting your StayOn account

This page explains how to delete your account in the StayOn app and on getstayon.com, operated by Emodas LTD (Cyprus), and what happens to your data afterwards. The general rules are in our Privacy Policy.

How to delete your account

1. Open the StayOn app or getstayon.com and sign in.
2. Go to Settings.
3. Tap Delete account and confirm with Yes, delete.

The account is deleted immediately. You do not need to contact us.

If you cannot sign in

Write to hello@getstayon.com from the email address of your account with the subject "Delete my account". We will delete the account within one month and confirm by email. If you forgot your password, you can also reset it on the sign-in screen and then delete the account yourself.

What is deleted

• Your email address, in the account and in every order.
• Your password and sign-in access.
• The tokens of your phones that we used to send push notifications.

What we keep

• Order records without your email: plan, amount, dates and the technical data of the eSIM (ICCID). We need them for accounting and legal claims and keep them for up to 6 years under Cyprus law, as the Privacy Policy says.
• Payment records at Stripe, our payment processor, under its own retention rules. We never had your full card number.

What happens to your eSIMs

eSIMs you have already installed keep working until they expire. You will not be able to top them up or see them in an account, so if you still plan to install an eSIM, save its QR code or installation details first.

A new purchase with the same email creates a new, empty account. The deleted one cannot be restored.